Ordering & Payment

What payment methods do you accept?

Zanele Boutique offers a variety of payment options. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal and store credit in the form of e-gift cards.

How do I change or cancel my order?

We’re super quick at processing orders to make sure that you receive them as soon as possible. You can change your order as much as you like before you click “Checkout” but after this point you will be unable to make changes to your order. Keep in mind our system is designed to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been placed.

 How long after I place my order will it ship?

Orders are shipped Monday through Friday, excluding weekends and holidays. It may take up to 5 business days for an order to be processed. Kindly note shipping may be delayed by our verification team if confirmation is needed for the order. 

My order was confirmed, but I just got an email saying an item is out of stock. What does this mean?

Between the time you placed the order and when we processed it, the item was no longer available. We will send you an email with an E-gift card containing the amount you are owed for the cost of the item. Please treat the gift card like cash, as it is store credit you can use during a later purchase. Store credit never expires

I placed an order, but haven't seen any movement from Zanele Boutique. What's happening ?

There are several reasons why your order may have been delayed. Either your order was flagged for risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.

 

Returns

What is your return policy?

Due to the nature of our products, Zanele Boutique does not accept returns/exchanges. Exchanges for different sizes are not accepted either.

If dresses are damaged during transportation or defective, you must contact us within 2 days of the time of delivery. Damaged merchandise will only be replaced or exchanged.

Zanele Boutique WILL NOT accept packages that are shipped back without pre approval from us

 

Do I pay customs duties and/or taxes?

Please note, that you will be responsible to pay any customs duties and/or taxes that are payable in your country.

Don't see your question answered? Shoot us an email at sales@zanelebeauty.com with your order number in the subject. Thanks Babes